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FIJI NEWS

Customer service program for airport staff

July 07, 2012 12:00:00 AM

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Key representatives of Fiji’s Ministry of Civil Aviation and Tourism met yesterday to discuss the design of a new customer service program for Nadi International Airport government agencies’ teams.

Led by the Attorney-General and Minister for Civil Aviation and Tourism, Aiyaz Sayed-Khaiyum, permanent secretary Elizabeth Powell said they need to impress upon government workers at Nadi Airport just how important they are.

She said they are the first group that returning Fijians and international visitors encounter when landing in Fiji.

The program, to be called Fijian Hosts, is based upon Starwood Hotel Group’s internationally recognized consumer service training course.

Starwood, in consultations with the Ministry, Fiji Revenue & Customs Authority (FRCA) and the Department of Immigration has adapted this program to suit the needs of Government’s airport employees.

The program will consist of bi-annual training courses for all 160 airport staff, regular spot-check and undercover reviews of employee performance, and an extensive awards program.

The organizations whose staff will receive training include the Fiji Revenue & Customs Authority (FRCA), the Department of Immigration, the Ministry of Health, Airport Fiji Ltd (AFL), and the Biosecurity Authority of Fiji (BAF), the border police, Tyco Security Company, and Airport Terminal Services (ATS).

By Ropate Valemei